Reference

erek erek Privacy Policy for Your Account

Our Privacy Policy explains how erek erek handles the details connected with your account, wallet activity and device access.

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erek erek erek erek Privacy Policy for Your Account
CONTACT THE POLICY TEAM

Browse Your Privacy Support Route

A clear contact route helps when you want to question a record, correct an account detail or understand a cookie choice. Start from the support link beside the cashier path and include your registered phone number plus the subject of your request. We will use those details to locate the right account record without asking you to send a password.

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Account requests

Ask us to correct your name, phone verification detail or account record through support. We may request an account step to confirm that the request comes from you.

Wallet records

For DANA, OVO, GoPay, QRIS or bank transfer questions, include the payment reference and date. We use those details to trace status without requesting your wallet password.

Policy questions

If a Privacy Policy section is unclear, mention its heading in your message. Our support path can explain retention, cookies, account security or a request to change your data.

HOW WE HANDLE DATA

Explore Security, Cookies and Retention

We keep our Privacy Policy practical by connecting each data use to an account step or support need.

Account data

We may hold your registered phone number, verification status and account identifiers so sign-in requests can be matched with the correct account. We do not need your password in a support message.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can remain connected to account activity for reconciliation, security checks and replies about an unsettled wallet status.

Device signals

When you move from mobile login to the lobby, we may process device and browser signals linked to access security. These signals help us investigate repeated or unusual sign-in attempts.

Cookie choices

Cookies can remember session settings and selected site choices. You can manage cookies through your browser controls, although changing them may affect sign-in or the way policy pages load.

Retention controls

We retain records only as needed for account operation, security review, payment reconciliation, legal duties and open requests. The period can differ when a transaction or legal matter requires preservation.

Change requests

Send a correction, access or deletion request through support with your registered phone number and request type. We verify the account first, then explain the action, timing or applicable limitation.

Find Answers About Your Privacy Policy

These Privacy Policy answers cover the account, device and wallet questions we expect from Indonesian customers before they open an account. If your situation is different, use the support path beside the cashier and refer to the specific record or policy section you want us to check.

It covers account details, phone verification, payment references, device signals, cookies, support messages, security use, retention and requests to access, correct or delete personal data.

Phone verification helps us match account access with the person who created the account. It also gives support a clear account step before discussing records or changing account details.

Yes. The Privacy Policy covers transaction references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity when those details are needed for reconciliation or support.

We may process browser and device signals linked to sign-in and lobby access, such as session details and security indicators. These help us investigate unusual access without needing your password.

Use the support route beside the cashier, include your registered phone number and state whether you want access or correction. We verify the request before discussing the account record.

You can submit a deletion request through support. We assess it against account security, payment reconciliation and legal duties, then explain which records can be removed and which must remain.

It applies to Indonesian account access where local law permits, including requests from Semarang. Eligibility and available handling can depend on local law, so contact support if your location creates uncertainty.

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